Privacy Policy
How we collect, use and protect your personal information.
Last updated: [insert date]
This Privacy Policy explains how Vanguard Roofing Services Ltd (“we”, “us”, “our”) collects and uses personal data when you use our website or place an order. We are the data controller for the personal data you provide to us.
1. Information we collect
- Contact details you provide, such as your name, email address, phone number and delivery address.
- Order information, such as the products you buy and correspondence about your order.
- Payment information, which is collected and processed directly by our payment provider, Stripe. We do not receive or store your full card details.
- Technical data, such as basic usage information needed to operate the website securely.
2. How we use your information
- To process and deliver your orders and provide customer support.
- To respond to enquiries you send us.
- To meet our legal, accounting and tax obligations.
- To protect the security and integrity of our website.
3. Legal bases
We process personal data where it is necessary to perform our contract with you (fulfilling orders), to comply with a legal obligation, or for our legitimate interests in running and improving our business, and where required, with your consent.
4. Payments
Payments are handled by Stripe Payments Europe, Ltd. Your card information is transmitted directly to Stripe and processed under Stripe’s own privacy terms. Please review Stripe’s privacy policy for details on how they handle your data.
5. Sharing your information
We share personal data only with service providers who help us operate our business — for example, our payment processor (Stripe), delivery partners and hosting providers — and where required by law. We do not sell your personal data.
6. Data retention
We keep personal data only for as long as necessary to fulfil the purposes described above, including to satisfy any legal, accounting or reporting requirements.
7. Your rights
Under UK data protection law you have rights to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to data portability. To exercise these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Cookies
Our website uses only the cookies and local storage necessary to operate core features, such as remembering the contents of your basket. We do not use them to track you across other websites.
9. Contact
For any privacy question or request, contact us at info@vanguardroofing.services or write to Vanguard Roofing Services Ltd, New Stocks Farm, 1a Paices Hill, Aldermaston, Reading, England, RG7 4PG.